Infrastructure Support
When your product roadmap is tight – maintaining and managing your infrastructure might be time and budget consuming, especially, when you cannot afford a dedicated DevOps specialist. However, lacking one leads to key engineers’ being distracted from the product backlog managing the infrastructure issues.
What is Infrastructure Support Service
What problems could be solved with the service
Infrastructure outages
Any critical or major issues will be resolved by our engineers ensuring your infrastructure works properly initially by the preemptive maintenance and proper setup as well as by hands in any emergency cases
Outdated and not relevant infrastructure setup
Your setup will always be up to date, ensuring smooth workflow from the development team to production. We will apply industry best practices to architecture planning which enables the required performance to support your users
Team distraction
Your team can be 100% focused on the product development and your key engineers can have their hands free to tackle technical product challenges rather than infrastructure issues. We can report directly to CTO and get minimum attention from your development folks
What will you get as a result
Pricing
Within our
Support Package
6 months
Subscription Plan
12 months
Subscription Plan
How is the service organised
PRE-SERVICE
02
After we assess your request our representatives will contact you to clarify the details and specify your needs within 1 business day
03
You will receive an implementation proposal after accepting which we can start
SERVICE ITSELF
04
You will have a single point of contact from Zapalean, who will keep, update and enforce your needs to be covered by our development team
05
Development team will support the infrustructure and keep it updated according to business needs
06
You will receive regular reports to track current and the long-run performance
What prerequisits are for the service to be delivered
Well documented infrastructure
Discovery Sprint made by Zapalean to assess the current state and come up with an infrastructure support plan
What involvement from your side is required
Answer initial set of questions
Provide access to the infrastructure
Give access to key operationalcontacts for daily activities
Check from time to time our progress
